Return & Refund Policy — Imaan Store

Last Updated: October 2026

At Imaan Store, we want you to be happy with your purchase. We carefully pack every order before shipping it to you. If you receive a damaged, defective, or incorrect product, please contact us and we will be happy to assist you.

1. Returns

We accept returns for eligible products within 7 days of delivery.

To be eligible for a return:
• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• The product must not be damaged, marked, or altered.
• You must provide your order number and proof of purchase.

Important: For books, the product must be returned in the same condition in which it was received. Used, written-in, torn, or damaged books may not be eligible for return.

2. Damaged or Incorrect Products

Please check your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please send us:
• Your order number
• A brief description of the issue
• Clear photographs or a short video showing the damage or incorrect item

After reviewing the information, we will let you know whether the item qualifies for a replacement or refund.

3. Non-Returnable Items

Some products may not be eligible for return, including:
• Products that have been used or damaged after delivery
• Books with writing, markings, stains, or other damage
• Products returned without their original packaging
• Items returned after the applicable return period
• Personalized or customized products, where applicable

4. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Shipping Charges

Original shipping charges are generally non-refundable, except where the product was damaged, defective, or incorrectly supplied by Imaan Store.

If a return is approved because we sent the wrong or damaged product, we will provide instructions regarding the return shipping.

6. Exchange

If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

If the same product is unavailable, we may offer a refund or another suitable solution.

7. How to Request a Return or Refund

Please contact us with the following information:

Email: imaanstore1@gmail.com
WhatsApp: +917780647609

Please include:
Subject: Return/Refund Request — Order #[Order Number]
Order Number:
Name:
Product:
Reason for Return:
Photos/Videos, if applicable:

Our team will review your request and provide the next steps.

8. Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

9. Important Note

This Return & Refund Policy is intended as a general store policy. Your statutory consumer rights under applicable local laws remain unaffected.

Imaan Store
Inspiring Faith, Learning & Love.